SHOP ONLINE HELP
PAYMENT AND DELIVERY
HOW MUCH DOES SHIPPING COST?
FREE shipping is available for all orders over $95 within Australia. Shipping rate for other orders is $15 within Australia. Please contact us for an international shipping quote.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Our ever eager postal pixies at Olio Bello will get your order ready for Australia Post collection from the Farm - Monday, Wednesday and Friday. Typically delivery to the Perth Metropolitan area is 2-4 working days from despatch day - all other states in Australia 5-8 working days.
I AM A FOOBIE MEMBER. HOW DO I GET THE MEMBER DISCOUNT?
Please login to your Foobie account while shopping or at checkout.
I HAVE A PROBLEM WITH MY ORDER.
If you have any problems with your order, please contact us.
Phone: +61 8 9755 9771 or 1800 982 170 (Toll Free) 7days 10am to 4:30pm AWST
RETURNS AND REFUND POLICY
It is Olio Bello’s intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit/debit card.
If an item is found to be faulty within 30 days of purchase then we offer you the choice of a replacement (subject to sufficient stock) or refund. Please follow the below procedure.
Contact us and we will attempt to troubleshoot the problem.
Ensure you have been issued with a returns number from us prior to returning any item.
You can get a returns number by emailing us at email@example.com. Failure to obtain a returns number may result in delays and subsequent return of the item to you.
The item should be returned in its original packaging along with all items of documentation and accessories.
Ensure that the item is suitably packaged. We cannot be held liable for any damage to the product whilst in transit. We recommend that you obtain proof of postage.
If the item is found to be faulty or damaged we will send out a refund or replacement item (subject to sufficient stock), dependent on your instructions. We will also refund your return postage costs in this event.
If an item has not been delivered within 14 days of the date of posting, please let us know by telephone on 08 9755 9771 during normal office hours or email us at firstname.lastname@example.org. We will investigate with Australia Post the whereabouts of the parcel. Upon resolving the matter with Australia Post we will either despatch a replacement parcel or advise you where to collect your parcel.